We are very glad we were advised to change to Microsoft Office 365 before lockdown, Team meetings have been invaluable for daily huddles and one-to-one meetings.

In short, I would have no hesitation in recommending Neuways for a company’s IT support and data back up plans. They are sufficiently large enough to cope with most sized companies and do it well.

Neuways are an incredibly reliable & responsive IT partner who work with us to understand our business needs and collaborate to find the right solution and have a very flexible, efficient and professional support team.

If we didn’t have the Datto recovery device, it is estimated that we would have been down for at least 3 working days whilst we found and installed a replacement server. This downtime would have had a circa £600k negative effect on the business, which for any company can be detrimental to survival.

Everything was communicated and clear. We went through all options available to us for our new environment, and we received advice and guidance on what would be best for our business based on our requirements and budgets.

We had a visit from one of the Neuways Directors who introduced himself and his company, listened to our concerns and the issues we were experiencing.

He clearly explained the options that were available to us, without the hard sell, and we felt comfortable and reassured by our meeting.

Neuways being able to adjust rapidly to our business requirements is very important. Texon has gone through many transitional periods over the last 10 years. Business requirements changing regularly and at short notice, make the ability to manage IT processes much more difficult. Neuways have always delivered without exception, whether that be through ad-hoc projects, general development or the increase security threat landscape.

Neuways cover all of our IT requirements. They provide all the IT backup and support we need, to the point where we do not have any IT staff employed. They provide a backup for us that is pretty much instant. Following a loss of connection to our cloud-based server over the weekend, they had our critical cloud-based software up and running again before 8am – ready for the start of the working week!”

“I would like to take this opportunity to say how impressed we are with Neuways and their technicians. They have been extremely helpful with our terminal server migration, remaining professional and courteous throughout, making the migration a very pleasant and professionally managed task. It has been a pleasure to work with Neuways.”

“Neuways were able to demonstrate how their expertise in managed IT support services could benefit our business while sharing aligned values such as honesty and integrity. The team at Neuways have understood what is important to MIDFIX and developed a service to support our needs. Their people make the difference, providing expertise with a high level of customer service.”