6. Voice over Internet Protocol: VoIP, as it is better known, is the future. VoIP platforms, such as Business Voice, offer businesses a different way to stay in touch. By using an internet connection to make calls, rather than traditional phone lines, it allows the user to make calls directly from any device, such as a mobile, tablet and laptop, among others.
Lots of businesses have made the switch to VoIP since the start of the pandemic. Leaving the office left traditional Private Branch Exchange (PBX) phone lines effectively redundant. This is down to the fact that PBX phone systems are powered by hard-wired lines, laid at a business’ office and cannot be used outside of the office.
In the meantime, the likes of Microsoft Teams stepped in to help out. Teams gave businesses a way to communicate internally and externally, as it worked to give colleagues a way to engage others in audio, video and text-based chat. VoIP is an extension of that and gives extra functionality for businesses which require it.