Sell-a-Vend Case Study Featured Image

IT MSP case study: Sell-a-Vend

Based in Blackpool, family-run Sell-a-Vend trades in new and used vending machines, ranging from water dispensers to snack and coffee machines.

Requiring experts to manage their IT, Sell-a-Vend approached Neuways for managed IT support in 2010 as a result of our shared value of forming strong, collaborative relationships with our customers. Our business relationship with Sell-a-Vend has developed over the years, and Neuways now supports their entire IT infrastructure.

“We love Neuways! Nothing is too much trouble for them and they will always help when we have an IT issue. They are a friendly team of IT workers but with a professional approach! Thank you Neuways for helping us all!”

– The Team at Sell-a-Vend

“Fantastic service and an extremely amenable company…they are always happy to help and prompt at responding to even the smallest query.”

– The Team at Sell-a-Vend

Total Security, Managed

Sell-a-Vend is an experienced industry vendor, and they required an IT partner with a wealth of expertise in managed services, which is where Neuways came in. We got to know Sell-a-Vend’s business and assessed how their IT could best assist their operations.

As part of our managed service provision, Neuways now monitors and supports Sell-a-Vend’s business devices, including all of their workstations and servers. This is a crucial part of the business continuity strategy that Neuways planned and implemented for Sell-a-Vend.

Disaster Prevention

Prevention is better than cure, therefore Neuways installed a range of industry-leading cyber security solutions to complement Sell-a-Vend’s managed IT support strategy.

For example, email is the primary form of business communication. Reflecting this reliance, 91% of cyber attacks begin with a spear phishing email. Neuways therefore closed this gateway into Sell-a-Vend’s business with an email security solution that scans and quarantines malicious content as it surfaces.

As part of Sell-a-Vend’s managed service, Neuways installed and continues to monitor their network security. This means that Sell-a-Vend’s network, which connects the entire business, is protected against malicious attempts to overwhelm devices with malware. It also ensures that any data stored on the network is secured with industry-grade network security.

To lock down potential threats against Sell-a-Vend, Neuways added a further layer of security with a cloud-based anti-virus solution. Consulting a comprehensive database, this solution keeps every device within the
business protected against all the latest virus-based threats.