Microsoft Dynamics 365 Business Central digitally transforms businesses that have outgrown existing siloed business management tools and want to streamline their processes, products, people, and productivity.


The products and services that you offer define your business. These are what keep your customers returning to you time and time again – but wouldn’t it be useful if you could work on product development and innovations collaboratively, from anywhere, at anytime, and with real-time data?

This is exactly what Business Central allows your business to do. With all the key elements of your business centralised in one cloud-based system, you can react to a customer’s feedback instantly.

Dynamics 365 Business Central allows your business’s products and services to be completely dynamic, offering the tools to make you an industry leader and innovator. Dynamics 365 Business Central gives you flexibility to react to customer needs, putting them at the forefront of everything you do.

The Customer Service App within Business Central furthers this flexible and dynamic way of working when servicing your customers. It makes it easy for customer service agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time, enabling agents to deliver quality experiences on the customers’ terms, through any channel and on any device.


Dynamics 365 Business Central streamlines processes across all areas and disciplines of your business or organisation, including: This is all made possible through Business Central’s use of the Cloud, meaning you can access real-time data from any area of your business instantly, and across multiple devices.

By consolidating your business data into one system that communicates seamlessly between applications, processes can be streamlined and collaborative working will become a key part of your business culture.

Whether it is resource management as part of project planning, document collaboration, or conversion of leads into sales, all of these processes, and so much more, will become more efficient with Business Central. Ultimately, this leads to less wastage and greater productivity for your business.


Dynamics 365 Business Central gives your business 360º connectivity, making processes, planning, tasks, and analytics easier and more convenient.

Collaborative working with files and data that would historically have sat in siloes, on disparate systems or even in versioned spreadsheets, will be a thing of the past. Whether you work within a team, across different departments, or even collaborate on a wider scale, Dynamics 365 Business Central increases efficiency when working together.

Productivity is given a further boost with Business Central, offering seamless integration with your existing Microsoft applications and products. This makes user adoption straight-forward – the interface and processes of the system will already be familiar to users.

Productivity can be hindered by lengthy decision-making due to decision-makers not possessing the crucial data or intelligence for making informed decisions with confidence and speed. Business Central eliminates this problem with Microsoft’s Power BI and Flow apps. These tools allow the creation of an instantly available dashboard of business intelligence, allowing you to deep-dive any data set instantly. All of this is possible because Dynamics 365 Business Central holds all the data from across your business in a single place.


Dynamics 365 Business Central contains a dedicated HR app called Talent which offers resource management at the touch of a button.

With talent acquisition a critical element of business success, Dynamics 365 Business Central makes it a transparent and collaborative experience for all involved. For example, integration with LinkedIn Talent Solutions for strategic recruiting allows your business to use its network to make tactical and informed hires.

Business Central can assist with onboarding new members of staff, helping them to embed into your culture – you can create guides and workflows that make new hires feel welcome, connected, productive, and impactful.

When it comes to managing talent within your business, Dynamics 365 Business Central can help you to support a continuous learning culture. Offering easy access to skills and competency analyses, Dynamics 365 Business Central also makes development and course recommendations.

Microsoft Dynamics 365 Business Central from Neuways

As a Microsoft Gold partner, and with more than 30 years experience in managing and implementing ERP systems across SMBs and Enterprises alike, Neuways is the perfect partner to help and support your business as it migrates to an ERP system.

With endless possibilities when it comes to integration, connectivity, operational streamlining, and relationship management, it can sometimes be daunting to navigate the options available. Our Business Central consultants will demystify the process and guide you through the project step by step.

Our experienced ERP consultants will work with you to identify your existing data, processes, and architecture to determine exactly how Business Central will fit into your business. We will work with you to establish what your business objectives are and how you would like Business Central to help you to not only meet, but exceed them. Neuways is also perfectly placed to help you establish your new processes and determine what business intelligence you would find most useful at each stage in your product lifecycle.

Bringing together disparate systems and data can be a complicated and stressful process. Our experts will help you manage this project from beginning to end, ensuring you have the advice from our ERP experts throughout the planning process to avoid common hurdles further down the line. Our years of ERP project management experience means we’ve seen all the challenges before, so we can help you avoid them – if we need to bring in specific expertise to ensure your project’s success, then we will do so.

Whilst the power of Business Central can set your business apart from your competition, if the installation and migration project causes disruption to your business and customers, it isn’t going to have a positive outcome. A clear project plan will be outlined and agreed upfront so there are no surprises as the project progresses.

If you’d like to hear more from our ERP experts, read out eZine: ERP Exposed