Close this search box.

How Microsoft VoIP can change the way your business communicates

Table of Contents

[fusion_builder_container type=”flex” hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” overlay_color=”” video_preview_image=”” border_color=”” border_style=”solid” padding_top=”” padding_bottom=”” padding_left=”” padding_right=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”true” min_height=”” hover_type=”none” link=”” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” first=”true”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hue=”” saturation=”” lightness=”” alpha=”” content_alignment_medium=”” content_alignment_small=”” content_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” class=”” id=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” fusion_font_family_text_font=”” fusion_font_variant_text_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”none” text_color=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]Voice over Internet Protocol, better known as VoIP, phone systems have gained more momentum over the last year to become a viable option for many businesses. Business Voice is the Microsoft VoIP offering which looks to be a true game changer of a platform. But how can businesses best utilise Microsoft Business Voice to help them most? Let Neuways explain the benefits of Microsoft VoIP technology…

VoIP platforms, such as Business Voice, offer businesses a different way to keep in touch. By using an internet connection to make calls, rather than traditional phone lines, it allows the user to make calls directly from many different devices, such as a mobile, tablet and laptop, among others.

Lots of businesses have made the switch to VoIP throughout the last year. This is primarily due to the COVID-19 pandemic enforcing office workers to switch to remote working. Leaving the office left traditional Private Branch Exchange (PBX) phone lines effectively redundant. This is down to the fact that PBX phone systems are powered by hard-wired lines, laid at a business’ office and cannot be used outside of the office.

This move out of the office left those businesses with PBX systems without a working communication platform. In the meantime, the likes of Microsoft Teams stepped in to help out. Teams gave businesses a way to communicate internally and externally, as it worked to give colleagues a way to engage others in audio, video and text-based chat.

Microsoft 365 Business Voice takes that communications capability to another level. While it delivers the likes of auto attendants, call queues and group calling, it is really the integration with Microsoft 365, and in particular, Teams, where Business Voice excels. With Skype for Business being phased out in July 2021, Microsoft Teams with Business Voice as an add-on, is the all-round communications platform businesses have been crying out for.

Business Voice makes it easy for users who’ve become adept at using Teams over the last year, to transfer calls, making it easier to both take inbound and make outbound calls. These are critical communication areas for businesses that are having to work from home, to ensure staff are safe. While there may have been a level of understanding and empathy from your customers and suppliers, as everyone dealt with their own communication issues throughout the pandemic, the expectation is that businesses are prepared now for an unknown future.

The foreseeable future looks as though many businesses will employ a hybrid style of working. If this is the case, then VoIP phone systems will become even more critical. The benefit of the phone system being able to work anywhere is that it can benefit those working from home, as well as any kind of office or field workers. If a future COVID outbreak meant that businesses would have to disperse and work from home, in order to operate safely and securely, then the VoIP phone network would have no problem.

Microsoft’s famed multi-factor authentication (MFA) programme makes it easy for the proper users to access the platform from anywhere. It also ensures that cyber criminals do not gain access to your business.

Microsoft 365 Business Voice utilises the Cloud to revolutionise the way businesses can communicate. A constant internet connection is required, but with the many, many benefits of the platform and its flexibility, it is the only phone system businesses should be considering in 2021. The stats speak for themselves, with 90% of IT leaders ceasing purchasing on-premise communication tools this year – don’t be left behind, contact Neuways today to discuss how Microsoft Business Voice and VoIP can change your business for the better.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Want to keep up with our blog?

Get our most valuable tips right inside your inbox, once per month!

Latest IT News & Insights
Work Password Example - why you need a password manager
The most hacked passwords in 2024 and how to protect yourself
These are the most hacked passwords in 2024, learn today how you can protect your business and foster...
Read More
Early patching in Cyber Security
The Importance of Early Patching
Combat against cyber threats with early patching in cyber security.
Read More
Zero Patch updates - Cyber security vulnerability spotted - Neuways urge businesses to act.
Biggest Microsoft Patch Tuesday in years fixes four zero-days, five critical bugs
Discover how the latest Microsoft Patch Tuesday update addresses 142 vulnerabilities, including four...
Read More
Cyber security offered by Neuways in Derby
Businesses pressing ahead with AI regardless of Concerns
Businesses are ignoring concerns re: AI for data tracking. Neuways advise on how to foster a cyber security...
Read More
What is Credential Stuffing and how can it affect your business?
Defend your business against credential stuffing attacks thanks to Managed Cyber Security services from...
Read More
Cyber secure culture within the business
6 ways to foster a Cyber Secure culture within your company
95% of cyber security issues traced to human error. Here is how to foster a cyber secure culture within...
Read More
Apple devices holding company data could be a security flaw in your business. Photo by Aurich Lawson.
Why it's important to control what apps go into devices that hold company data
If you supply employees with work devices holding company data, managers need to be able to control what...
Read More
Beware of Fake Free WiFi netowrks.
Beware of Fake Free WiFi Networks
Fake free WiFi networks allow cyber criminals to gain access and steal personal data. Use a secure WiFi...
Read More

Frequently Asked Questions

As a leading IT and technology provider, we offer three core services, all of which have additional add-ons. We offer Managed IT Support, Business Central implementation and consultation, as well as Managed Cyber Security. Call us on 01283 753333 if you are interested in any of our services.

Contact us

Support: 01283 753300

Business Development: 01283 753333

Purchasing: 01283 753322

Admin and Accounts: 01283 753311


Managed IT support is a comprehensive solution where an expert IT provider, like Neuways, handles your technology infrastructure. This includes proactive monitoring, maintenance, cyber security, and support.

Yes we do. Your business needs Cyber Security due to the increasing number of cyber threats that are affecting businesses in all industries. If your business has data and technology systems implemented, you will need Managed Cyber Security.

We can help you conduct Cyber Audits to assess whether your business would gain Cyber Essentials and Cyber Essentials Plus Certification. Our dedicated departments work with your team to assess how much work is required before you gain Cyber Essentials Plus certification. We will then provide advice and consultation on what aspects you need to change within your business before providing a quote on how we can assist your company become Cybersafe.

Yes we can. We have our own dedicated Microsoft Dynamics 365 Business Central teams who work to ensure that we can implement the right systems and solutions into your website that are absolute right for you. Our experienced business consultants have worked all over the world for organisations operating on a global scale. 

Exclaimer Pro is a dynamic email signature that helps clients to switch and change around email signatures so that clients are able to advertise different offers and brands to a variety of email recipients. Administrators can also manage user emails internally, meaning the user does not have to touch their own email signature.

We offer Managed Security Training to help employees spot email phishing attacks, spear phishing attacks and vishing attacks. We also help train clients on how to use the various pieces of software we provide to clients, like Exclaimer Pro, Business Central and Cybersafe software.

We are a Managed IT Support provider based in Derby, East Midlands. However, we cover so many areas including the whole of the UK, Europe, and America. We are always willing to travel and send our expert technicians to ensure you have the best experience. 

Got a question?

Reach out
& Connect

Please enable JavaScript in your browser to complete this form.