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IT MSP case study: Abacus Creative Resources

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Based in Lancashire, Abacus Creative Resources supply creative materials to education and retail establishments throughout the UK. With an extensive online store and reputation as one of the largest specialists in the country, Abacus had a need to remain online and operational 24/7. To ensure the safety, security and agility of their IT systems, they opted for a migration to Microsoft Office 365 in September 2021.

Microsoft Office 365

Having received strong recommendations from other businesses, Abacus decided to work with the experienced and reliable IT services provided by Neuways. Not only did Neuways sign on to manage the transition period to Microsoft Office 365, but also the ongoing IT support and security needs for Abacus.

The migration to Microsoft’s ecosystem was the latest in a long line of similarly managed projects Neuways has carried out, especially within the last two years. Flexible and agile IT systems are the way forward in the wake of the pandemic. They provide businesses with the chance to work easily from any location, with the ability to communicate and collaborate on projects made simple.

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“Chris (Newman, Support Team Leader) especially ensures everything runs smoothly and has worked hard to resolve any issues quickly.” – Hannah Butler, Office Manager, Abacus Creative Resources

The migration was also marked by the addition of a number of new devices within the business for new users. Neuways helped install and set up this technology, easing the burden placed on Abacus, which allowed them to focus on their new users. That is the beauty of forming a partnership with an MSP, such as Neuways. The expertise and knowledge of the Neuways team gives organisations the extra time necessary to dedicate towards improving their own levels of productivity, rather than spending it trying to fix and resolve IT issues.

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“We are assigned a small team, so we know who we are talking to. They are familiar with our systems and are more easily able to help.”

“We now don’t waste time on IT issues and have a much better understanding of our equipment and how to resolve issues.” – Hannah Butler, Office Manager, Abacus Creative Resources

Of course, this is just the beginning of the partnership between the two organisations. With Neuways firmly in place as its IT Support partner, Abacus can relax and be safe in the knowledge that if there is any kind of IT problem, its dedicated Neuways team will resolve it quickly and efficiently.

Neuways’ Support Team is award-winning over the last 12 months. In late 2021, Neuways was placed within Britain’s Best Managed IT Companies for a third successive year. This followed up the earlier success of winning “Innovative MSP of the Year” at the UK Managed Services Awards – both accolades highlighted the success of the MSP at helping companies resolve IT issues and improve customers’ productivity.

This is underpinned by the Support Team’s record of hitting 100% of agreed Service Level Agreements (SLAs) with customers. By also managing a staggering 98% Customer Satisfaction Rating throughout the COVID-19 pandemic, it is clear that Abacus Creative Resources is in safe hands with Neuways as its IT partner.

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