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IT MSP case study: Eastern Adaptations

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Proactive Managed Security

Eastern Adaptations provide mobility solutions with a range of high-quality accessible bathrooms and accessories throughout the UK.

Established in 2017, they quickly became one of the fastest-growing mobility companies in the UK. With NHS accreditation and sponsorship deals with disabled Paralympian David Weir CBE, Eastern Adaptations quickly realised they needed IT expertise onboard to ensure they could; provide the highest standards possible, grow at the rate they had planned and maintain a flexible approach to mobility solutions.

Why did Eastern Adaptations turn to Neuways?

Eastern Adaptations turns to Neuways for all of its IT needs as it goes from strength to strength and faces the unprecedented challenges of growing a business.

Eastern Adaptations chose Neuways as their Technology partner following a recommendation from their business advisors – they had heard positive feedback from many of Neuways’ existing customers and felt they were the ideal partners to accompany Eastern Adaptations on their journey.

The best thing about working with Neuways is their availability and the fact their phone lines are open early so any issues can be resolved before the working day begins.”

What did Eastern Adaptations say about Neuways?

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“Our partnership allows us to focus on growing the business, safe in the knowledge that we have Neuways on hand to resolve any problems we have with IT instead of worrying about it ourselves.

“I would not hesitate in recommending Neuways to any business looking to outsource their IT Support and Management. They are quick to resolve any problems that arise without any fuss or bother and are
very knowledgeable about what they do.”

– Eastern Adaptations

Eastern Adaptations experience with Neuways

In the time Neuways and Eastern Adaptations have been working together, Neuways has always been helpful and quick to resolve their IT problems. This results in the entire workforce feeling confident that any issues they have are only a phone call away from being resolved without hassle.

The biggest impact this has on Eastern Adaptations is that they can focus on serving their customers and meeting their needs without having to worry about the technology that underpins their day-to-day tasks.

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