Business Voice / Teams Phone

Microsoft offers a VoIP (Voice over Internet Protocol) phone system, as part of Microsoft Teams. Formally known as Business Voice, Teams Phone gives your business complete communication flexibility.

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What is Microsoft Business Voice / Teams Phone?

It is Microsoft’s VoIP (Voice over Internet Protocol) phone solution that can be included in your Microsoft Teams subscription.

As part of your Microsoft 365 subscription, Business Voice is now part of Microsoft Teams and is now called Teams Phone with Calling Plan.

Neuways recommends Teams Phone to small and medium-sized businesses as it simplifies communications with colleagues and customers.

The Microsoft apps work together to deliver an all-in-one communication solution, bringing together calling, chat and meetings into one application.

Included with Business Voice / Teams Phone

phone system

Reliable and secure calling delivered from Microsoft’s trusted cloud.

Built-in audio

Add flexibility to your meetings with a dial-in number, integrated into every online meeting.

Calling plan

Get new phone numbers or migrate existing ones. Make and receive PSTN calls to any number.

Why Neuways for Business Voice /
Teams Phone?

Dial In and Out with VoIP

Users have the ability to dial in or out using the Microsoft Teams Client with VoIP (Voice over Internet Protocol). Call plans can be scaled to your needs, with rates set by Microsoft for calling international and national numbers.

Call Transfer and Queuing

Microsoft Business Voice offers call transferring and queueing as standard. Custom settings for call greetings and hold music allow you to create a bespoke experience.

Multi-device Support

The support for Microsoft Business Voice means that all of your team, no matter what operating system they use, will be able to use it. The full list of those supported includes: Windows 10, Windows 11, Mac OS, Apple IOS, Android, Desk phones (Yealink models).

Live Number Migrating

When you switch to Microsoft Business Voice, as part of the setup process, your existing phone numbers can be transferred to the platform. This will ensure that your customers will still be able to reach you like they always have, without any kind of drop-off.

Secure Platform

Being a part of the Microsoft 365 platform, Microsoft Business Voice comes with the same level of excellent security. As a requirement, multi-factor authentication ensures that your account doesn’t fall into the wrong hands.

Seamless Integration

The integration with Microsoft Business Voice and other Microsoft 365 applications is seamless. An example is the out of office/away functions transferring from Outlook, that will mark a user’s extension as unavailable.

Cost reduction rates for businesses using VoIP systems

Many studies show that VoIP phone systems are much more cost effective for businesses. Across the board, the various costs of using a VoIP system outweigh those of a traditional PBX system.

A 90% initial cost reduction isn’t something any business can afford to ignore!

Benefits of VoIP

Why Neuways for VoIP?

Being a Microsoft Gold Partner, means we can provide our customers with industry-leading VoIP calling from Microsoft. It allows users to stay in communication with their colleagues and customers from wherever their location.

Our Microsoft Certified Technicians have first-hand experience of using Business Voice within Teams, making them well placed to provide information and guidance when it comes to using the software.

As Microsoft experts for many years, we recognise that Microsoft’s latest modern workplace technology is a game-changer, transforming Teams into the ultimate VoIP calling tool for businesses of any shape or size. Microsoft’s VoIP system creates a truly integrated communications line, ensuring your business stays connected, as remote working becomes the norm.

Microsoft 365 Gold Partner

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