IT Support from Neuways

Neuways offers the opportunity for you to put your IT support, cyber security, and systems in the hands of experts.

IT Support

At Neuways we understand that businesses need so much more than simply fixing what’s broken from their IT support.

This is why our Managed IT Support give you:

  • Strategic advice when making purchasing decisions
  • Cyber security at the heart of all our solutions
  • Bespoke IT solutions that are best for your business, not ours
  • 100% SLA guaranteed, or your money back
  • Experienced technicians with industry standard qualifications
  • Proactive security management such as patch reports, MFA deployment and backup performances
  • A customer portal to report tickets, manage our performance and see your infrastructure landscape

And much more! Simply put, our IT support gives you the assurance that your business has the systems and support in place to make sure your growth plans can be exceeded!

Download our MSP Brochure

What our customers say:

  • We are very glad we were advised to change to Microsoft Office 365 before lockdown, Team meetings have been invaluable for daily huddles and one-to-one meetings.

    – Rick Oliver, Business Development Manager
  • In short, I would have no hesitation in recommending Neuways for a company’s IT support and data back up plans. They are sufficiently large enough to cope with most sized companies and do it well.

    – Mick Clark, Managing Director
  • Neuways are an incredibly reliable & responsive IT partner who work with us to understand our business needs and collaborate to find the right solution and have a very flexible, efficient and professional support team.

    – Claire Paterson, Executive Assistant
  • Everything was communicated and clear. We went through all options available to us for our new environment, and we received advice and guidance on what would be best for our business based on our requirements and budgets.

    – Mark Penprase, 361 Degrees
  • We had a visit from one of the Neuways Directors who introduced himself and his company, listened to our concerns and the issues we were experiencing.

    He clearly explained the options that were available to us, without the hard sell, and we felt comfortable and reassured by our meeting.

    Ruth Hurley, Director
  • Neuways being able to adjust rapidly to our business requirements is very important. Texon has gone through many transitional periods over the last 10 years. Business requirements changing regularly and at short notice, make the ability to manage IT processes much more difficult. Neuways have always delivered without exception, whether that be through ad-hoc projects, general development or the increase security threat landscape.

    Darren Butler, Group IT Manager
  • “I would like to take this opportunity to say how impressed we are with Neuways and their technicians. They have been extremely helpful with our terminal server migration, remaining professional and courteous throughout, making the migration a very pleasant and professionally managed task. It has been a pleasure to work with Neuways.”

    Dave Tallamy, General Manager, Kingfisher Packaging
  • “Neuways were able to demonstrate how their expertise in managed IT support services could benefit our business while sharing aligned values such as honesty and integrity. The team at Neuways have understood what is important to MIDFIX and developed a service to support our needs. Their people make the difference, providing expertise with a high level of customer service.”

    Paul Brough, Operations Manager, MIDFIX

3 reasons to choose
Neuways for your entire IT Support

We don’t just support, we secure and strategise.

A long-term solution,
not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support when you need “IT”

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

Our Customer Portal

As a proactive IT managed service provider, we provide you with a customer portal which gives you all the critical data to help you oversee our performance.

Our IT Support in detail

Our Partners

Microsoft 365 Gold Partner