What is Microsoft Business Voice / Teams Phone?
It is Microsoft’s VoIP (Voice over Internet Protocol) phone solution that can be included in your Microsoft Teams subscription.
As part of your Microsoft 365 subscription, Business Voice is now part of Microsoft Teams and is now called Teams Phone with Calling Plan.
Neuways recommends Teams Phone to small and medium-sized businesses as it simplifies communications with colleagues and customers.
The Microsoft apps work together to deliver an all-in-one communication solution, bringing together calling, chat and meetings into one application.
Why Neuways for Business Voice /
Teams Phone?
Dial In and Out with VoIP
Users have the ability to dial in or out using the Microsoft Teams Client with VoIP (Voice over Internet Protocol). Call plans can be scaled to your needs, with rates set by Microsoft for calling international and national numbers.
Call Transfer and Queuing
Microsoft Business Voice offers call transferring and queueing as standard. Custom settings for call greetings and hold music allow you to create a bespoke experience.
Multi-device Support
The support for Microsoft Business Voice means that all of your team, no matter what operating system they use, will be able to use it. The full list of those supported includes: Windows 10, Windows 11, Mac OS, Apple IOS, Android, Desk phones (Yealink models).
Live Number Migrating
When you switch to Microsoft Business Voice, as part of the setup process, your existing phone numbers can be transferred to the platform. This will ensure that your customers will still be able to reach you like they always have, without any kind of drop-off.
Secure Platform
Being a part of the Microsoft 365 platform, Microsoft Business Voice comes with the same level of excellent security. As a requirement, multi-factor authentication ensures that your account doesn’t fall into the wrong hands.
Seamless Integration
The integration with Microsoft Business Voice and other Microsoft 365 applications is seamless. An example is the out of office/away functions transferring from Outlook, that will mark a user’s extension as unavailable.