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Neu Cyber Threats – 29th June 2023

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Welcome to the latest edition of the Neu Cyber Threats, a weekly series in which we bring attention to the latest cyber-attacks, scams, frauds, and malware including Ransomware and DDoS, to ensure you stay safe online.

Here are the most prominent threats which you should be aware of:

Protecting Yourself from Scammers Posing as Hotels

As online scams evolve, scammers find new ways to trick unsuspecting individuals. In a recent incident reported on Scamwatch, fraudsters posed as a hotel to obtain a victim’s bank details. In this particular case, fraudsters posed as the victim’s hotel, requesting their bank details to process a refund for a booking error. Unaware of the scam, the victim unwittingly provided their bank details, resulting in financial loss.

This serves as a reminder for all of us to remain vigilant and take proactive measures to protect our personal information. In this blog post, we will delve into the details of the scam and provide valuable advice on how to safeguard yourself from such fraudulent activities.

Verify communication channels

Be cautious when receiving unsolicited emails, text messages, or phone calls claiming to be from a hotel or any other organisation. Scammers often impersonate reputable entities to gain your trust. Instead of clicking on links or responding directly, independently search for the hotel’s contact information and reach out to them through their official website or verified contact details.

Be sceptical of refund requests

Scammers may exploit situations by claiming there has been an error with your booking and offering a refund. If you receive such a request, carefully evaluate the legitimacy of the communication. Genuine hotels typically have established procedures for resolving booking issues and refunds, which do not involve soliciting your personal or financial information.

Protect your personal information

Never share sensitive information, such as your bank details, social security number, or passwords, via email or phone unless you have independently verified the authenticity of the request. Legitimate organisations will not ask for such information through unsecured channels.

Double-check website security

Before making online payments or sharing personal information on a website, ensure it is secure. Look for “https” in the website address, accompanied by a padlock symbol, indicating the connection is encrypted. Scammers may create fake websites that mimic the appearance of legitimate ones, so scrutinise the URL and website design for any discrepancies.

Stay up-to-date with scams:

Scammers constantly devise new tactics, so staying informed about the latest scams in circulation is essential. Regularly visit trusted sources, such as Neuways Cyber Threats, to educate yourself on emerging scams and learn how to recognise and avoid them. By staying informed, you can protect yourself and spread awareness among family and friends.

The incident highlighted serves as a reminder to remain cautious and vigilant when dealing with online communications. Scammers are constantly devising new methods to deceive unsuspecting individuals. By following the above advice, you can significantly reduce the risk of falling victim to scams and protect your personal information.

Remember, when in doubt, take a moment to independently verify the authenticity of any requests before sharing sensitive information. Stay informed, stay vigilant, and stay safe online.


Beware of Fake Discount Calls Targeting O2 Customers

Recently, O2 customers have become the victims of a new wave of scam calls offering fake discounts. These fraudulent calls aim to deceive unsuspecting users into providing personal information or making unauthorised payments. O2 customers must remain vigilant and take necessary precautions to protect themselves from falling prey to these scams. Below, Neuways provides advice on staying safe.

O2 customers have been targeted by scammers attempting to defraud them through fake discount calls. These fraudulent calls trick unsuspecting individuals into divulging personal information or making unauthorised payments. Users must be aware of this ongoing scam and take necessary measures to safeguard themselves.

How the Scam Works

The scammers employ various techniques to appear genuine, including using official-sounding names and spoofing legitimate phone numbers. They often claim to be representatives from O2 and offer tempting discounts on monthly bills or device upgrades. Their sole objective is to extract sensitive information, such as bank account details or login credentials, to commit identity theft or financial fraud.

Protect Yourself from scams

To protect yourself from falling victim to these scams, it is crucial to follow these recommended steps:

Verify Caller Authenticity

Always be sceptical of unsolicited calls, even if the caller appears to be from O2. Legitimate service providers rarely contact customers with unsolicited discount offers. If in doubt, hang up and contact O2 directly using their official contact information to verify the call’s legitimacy. The scam works in a similar way to HMRC scam attempts, but it is easier to identify one of those, as HMRC never ring you.

Do Not Share Sensitive Information

Never disclose personal information, such as banking details, passwords, or PINs, over the phone unless you know the caller’s authenticity. Legitimate organisations will never ask for such information over the phone.

Be Cautious of Call Urgency

Scammers often create a sense of urgency to pressure you into taking immediate action. They may threaten service suspension or claim the offer is time-limited. Avoid making impulsive decisions under pressure, and take the time to verify the call’s legitimacy.

Use Two-Factor Authentication

Enable two-factor authentication for all your online accounts, including your O2 account. This adds an extra layer of security by requiring a second form of verification, such as a unique code sent to your mobile device and your password.

Report Suspicious Calls

If you receive a suspicious call, report it to O2 and your local authorities. This helps O2 investigate and take appropriate action against the scammers and raise awareness about the ongoing scam.

The recent surge in fake discount calls targeting O2 customers requires heightened awareness and caution. By remaining vigilant and following the recommended steps, you can protect yourself from falling victim to these scams.

Remember, verifying caller authenticity, avoiding sharing sensitive information, and reporting suspicious calls are crucial to keeping your personal and financial information safe.



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