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October Updates – The Latest Updates in Microsoft Teams

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In the latest Neuways monthly update for Microsoft Teams in November 2023, we discuss the exciting enhancements to Microsoft Teams, which involve Copilot, Teams Phone, and Teams-certified Devices.

Microsoft Teams Copilot Updates

Copilot in Meetings without Transcript Retention

Copilot can now be utilised in meetings without retaining a transcript after the meeting concludes. Under admin authorisation, meeting organisers can set preferences before or during the meeting. This allows users to interact with Copilot during meetings without worrying about transcript retention. The absence of a retained transcript means no intelligent recap or Copilot interactions will be available after the meeting.

Copilot Writing Assistance in Chat and Channels

Express yourself more effectively with Copilot’s writing assistance in the compose box. Whether in chat, meeting chat, or channels, enter your draft message, and Copilot can help you rewrite the message, adjust the tone, and modify the message length before sending.

Copilot in Teams Channels

Accelerate comprehension of lengthy discussions by asking Copilot to highlight critical information from a channel post-conversation. Copilot generates an organised summary with citations, ensuring users know the information source.

Copilot in the Calls App – Post-Call Experience

Copilot in Teams Phone now supports post-call experiences, capturing key points, task owners, and next steps. This feature enhances the focus on collaboration by handling administrative details. Copilot in Teams Phone works seamlessly with both VoIP and PSTN calls.

Microsoft Teams Phone Updates

SIP Gateway Overhead Paging Devices Support

SIP Gateway now supports overhead paging devices from Algo, allowing organisations to utilise Teams calling functionality in noisy environments like manufacturing plants.

New Partner Integrations for Teams Phone Contact Centre

Audiocodes and Netcall are now certified with Microsoft Teams for Contact Centre and Compliance Recording, ensuring seamless integration through rigorous third-party testing.

New Features Coming Soon to Microsoft Teams that will help your business

Voice Isolation

In an exciting feature soon to be introduced to Microsoft Teams, businesses will be able to utilise voice calls to allow for better communication. The team can enhance calls and meetings with AI-powered “Voice Isolation,” filtering out background noise for clear communication. This feature is expected to roll out from mid-January 2024 to mid-February 2024.

Generative Background Effects

When working from home, employees and business owners can sometimes be protective of their background and their home life. Fortunately, Microsoft have adapted to these concerns for businesses – and now users of Microsoft Teams will be able to add fun and personal touches to meetings with generative background effects. Available in early 2024 for users with a Teams Premium license.

Shared Calling

Save time with shared calling for Teams Phone, allowing groups of users to make and receive PSTN calls using a shared phone number. This feature is currently available with E5 or Teams Phone Standard licenses, and is proving to be extremely beneficial for companies who are looking to improve business efficiency via Microsoft Teams.

Click-to-Call

The new Click-to-Call feature in Teams will enable customers to reach sales and support teams directly from your webpage or app with a single click. The expectation is that this feature will be available in early 2024. This will be a huge benefit to companies who prefer all their enquiries to go straight to Business Development; as this filters out call waiting times and potential hang-ups. If any business is looking to switch to Microsoft Teams, this would be a huge development.

Private Line

Introducing a private second phone number for specific callers, bypassing delegates, admins, or assistants. Again, this will help to filter calls and allow Business Development teams to excel and save time and money. Being efficient in business is a long way to achieving business growth, something Neuways and Microsoft Teams can provide. The feature is expected to be available in early 2024.

Files App Updating to OneDrive App Experience

The Files app in Teams will be updated with the new OneDrive app experience, offering performance improvements and the latest OneDrive features. This feature is expected to roll out from late November 2023 to mid-December 2023. For anyone familiar with the Teams

Teams Chat Embedded in Outlook Web

Enhance collaboration by embedding Teams chat in Outlook Web, providing a seamless experience for Office 365 Enterprise users. It is currently rolling out and is expected to be fully available within a few months.

Automatic Update to New Teams for Classic Teams Users

After March 31, 2024, classic Teams users who have not updated will be automatically transitioned to the new Teams interface.

Stay tuned for these exciting updates as Microsoft continues to enhance Teams for a more seamless and collaborative user experience.

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