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The Neuways Customer Portal – Evolving Your Experience

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Did you know that as part of your Neuways MSP, you have access to your entire managed service landscape with our bespoke customer portal?

We’re passionate about customer service, which is what sets us apart from other MSPs. As part of our drive to evolve the customer experience, the Neuways Customer Portal offers live ticket tracking, a library of your business’ IT configurations, and tailored reports on our performance against service level agreements.

Live ticket tracking

It doesn’t matter which MSP plan you’re on with Neuways – our customer portal allows you to create tickets which are submitted instantly to our service help desk. If your phone line goes down, or it is simply more convenient to log a ticket online, this can be a great option.

You are also able to review incidents through our live ticketing system. Our technicians will add updates to the tickets they are working on, keeping you informed on the status of your tickets and projects as they progress towards resolution. Once tickets are successfully resolved, their status is set as ‘closed’ and filtered into your ticketing database.

Library of Configurations

The library of configurations displays information on every single managed server or device in your business, including the manufacturer, model number, and serial number. This allows you to see a full list of your inventory at a glance, all in one place.

Reports

  • Monthly executive report

Our customer portal produces monthly management summaries tailored to your managed service. This includes, amongst other things, an assessment of your overall network health, service request statistics, and ongoing business continuity figures.

  • Service request report

Our customer portal can also display month-to-view service request reports for the current and previous year. This allows you to establish trends across a wider period, identifying where and when service requests spike, and where they’re less prevalent.

  • Support agreement and related SLA performance

Review your support agreement details and view our performance against those commitments. Our transparency demonstrates the confidence we have in our ability to meet your needs. Our customer portal gives historic ticketing details, outlining our response and fix times versus quoted targets.

  • Products

Support agreement history is displayed in a clear-and-concise manner. Through the portal, you can view your Neuways-supplied products, including your projected expiry date, product cost, and billing frequency. This helps with IT strategising and planning, enabling you to budget for your IT accordingly. Also available is an anti-virus report, outlining the number of threats prevented.

If you are already a Neuways customer, log into your Customer Portal now.

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Frequently Asked Questions

Managed IT support is a comprehensive solution where an expert IT provider, like Neuways, handles your technology infrastructure. This includes proactive monitoring, maintenance, cyber security, and support.

Contact us

Support: 01283 753300

Business Development: 01283 753333

Purchasing: 01283 753322

Admin and Accounts: 01283 753311

Email: hello@neuways.com

Yes we do. Your business needs Cyber Security due to the increasing number of cyber threats that are affecting businesses in all industries. If your business has data and technology systems implemented, you will need Managed Cyber Security.

Yes we can. We have our own dedicated Microsoft Dynamics 365 Business Central teams who work to ensure that we can implement the right systems and solutions into your website that are absolute right for you. 

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