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The PSTN and ISDN Switch-Off: Why You Need IT Support and Managed Service Providers

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The Public Switch Telephone Network (PSTN) is set to close in December 2025. By then, all phone lines in the UK will have transitioned to a fully digital network using Internet Protocol (IP) over a fibre-based service. Below, we explain why it would be best for companies to use IT support from Neuways to help with this switch over.

This transition impacts more than voice services; it may necessitate upgrading your broadband. Any equipment currently relying on the PSTN, such as alarms, EPOS machines, door entry systems, CCTV, and faxes, will cease functioning. The Integrated Services Digital Network (ISDN) will also be phased out.

Why Is This Happening?

The current network infrastructure needs to be updated and easier to maintain. As a technology developed in the 20th century, the PSTN is increasingly misaligned with the needs of 21st-century communications. 

Traditional phone usage is declining as people switch to mobile and internet-based communications, expecting far more from modern services than older technologies can deliver. The future is digital.

What Does This Mean for Me?

Before 2025, you must transition from PSTN to the latest IP technology. Openreach is facilitating this shift by rolling out an entire fibre network (fibre to the premises or FTTP) across the UK in phases. Traditional phone lines were no longer sold in exchange areas in September 2023.

Openreach’s Roadmap to a Full Fibre Network

To ensure a smooth transition, Openreach enables complete fibre exchanges in a phased approach across the UK, adding new exchanges to the rollout plan each quarter. You can check if your area is fibre-enabled by using their website’s “Check availability” feature.

The PSTN Stop Sell

As of September 5, 2023, the PSTN stop-sell will be in effect, meaning you won’t be able to purchase legacy voice or broadband services. This marks a significant milestone in the UK’s shift to more advanced and efficient communication technologies. Upgrading to IP solutions can offer your business enhanced features, improved scalability, and cost savings.

Why Turn to IT Support and Neuways?

Navigating this major technological shift can be complex and challenging. Here’s why businesses should consider IT support and managed service providers like us to help them with the switch off and transition to a digital industry. Neuways have years of experience in being a leading and trusted technology provider. We can’t wait to help your business.

Expert IT Support and Guidance

MSPs like us at Neuways offer expertise in the latest technologies and can help you understand the best IP alternatives for your needs. We can manage the transition process, ensuring minimal disruption to your operations.

System Integration & Enhanced Cyber Security

To ensure continued functionality, MSPs can integrate new digital solutions with existing systems, such as alarms, EPOS machines, and CCTV. With new technologies come new security challenges. Neuways can provide robust cyber security solutions to protect your digital communications.

Ongoing IT Support from Neuways

Neuways offer ongoing support and maintenance post-migration, ensuring your systems remain up-to-date and efficient.

By planning ahead and partnering with IT support and managed service providers, you can ensure a smooth and successful transition to the latest IP technology, leveraging your business’s enhanced communication capabilities.

Get your IT support from Neuways today – Just fill out our contact form.

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Frequently Asked Questions

As a leading IT and technology provider, we offer three core services, all of which have additional add-ons. We offer Managed IT Support, Business Central implementation and consultation, as well as Managed Cyber Security. Call us on 01283 753333 if you are interested in any of our services.

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Managed IT support is a comprehensive solution where an expert IT provider, like Neuways, handles your technology infrastructure. This includes proactive monitoring, maintenance, cyber security, and support.

Yes we do. Your business needs Cyber Security due to the increasing number of cyber threats that are affecting businesses in all industries. If your business has data and technology systems implemented, you will need Managed Cyber Security.

Yes we can. We have our own dedicated Microsoft Dynamics 365 Business Central teams who work to ensure that we can implement the right systems and solutions into your website that are absolute right for you. 

Exclaimer Pro is a dynamic email signature that helps clients to switch and change around email signatures so that clients are able to advertise different offers and brands to a variety of email recipients. Administrators can also manage user emails internally, meaning the user does not have to touch their own email signature.

We offer Managed Security Training to help employees spot email phishing attacks, spear phishing attacks and vishing attacks. We also help train clients on how to use the various pieces of software we provide to clients, like Exclaimer Pro, Business Central and Cybersafe software.

We are a Managed IT Support provider based in Derby, East Midlands. However, we cover so many areas including the whole of the UK, Europe, and America. We are always willing to travel and send our expert technicians to ensure you have the best experience. 

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