The Role

Neuways is a vastly experienced, thriving IT Strategy, Security and Support company delivering IT and cyber security expertise with integrity and honesty to 200+ managed service companies worldwide. We have recently invested in a new £1.2 million site in Chellaston, Derby, to accommodate the rapid growth in our team of professionals.

Neuways evolved to help businesses reach their potential by building trusted, long-term business partnerships through the effective implementation and support of the right IT solutions to meet individual businesses’ strategic objectives. As a proactive managed service provider, we measure success by the tangible differences we make to our clients and partners; a 100% SLA record demonstrates our customer satisfaction.

A fantastic opportunity has arisen for an experienced Business Development Co-Ordinator at Neuways to support the further development of an already successful and rapidly expanding company. This position will involve working with both existing customers and helping to develop new business opportunities. As the Business Development Co-Ordinator, you will report to the Business Development Director. Your primary role will be to work in partnership with the Business Consultants and provide efficient and effective support for the Business Development Director and Business Consultants. This will include, but not be limited to:

  • Contacting existing customers to ensure we are providing exceptional customer service, keeping customers up to date with new or upcoming technology requirements/changes, generating renewal quotes for customers and following these up when necessary in a timely manner.
  • Logging customer calls and answering customer queries, including those of a financial nature such as budgeting, renewals and pricing.
  • Liaising closely with the Business Development Director and/or other relevant teams to escalate advanced queries that cannot be answered directly.
  • Managing/updating proposal templates, so they contain the latest product and business information and sending up-to-date quotes to customers for common products.
  • Managing/updating customer-specific information and information on potential clients in the company database (ConnectWise), keeping internal “Teams” up to date, updating product information in the product knowledge database and disseminating product information to the Business Consultants.

We are looking for a proactive, dynamic person who is a self-starter and has a positive approach to all tasks and communication.

You will need to be professional, work well as part of a team and be able to work independently using your own initiative. It is essential that you are well organised, can meet deadlines, and can manage your time and priorities effectively.

You must have a good level of numeracy, excellent interpersonal skills, and strong verbal and written communication skills.

It is important that you can work conscientiously, accurately and efficiently with attention to detail.

You will need to be IT literate, including proficiency and experience in using the Microsoft Office Suite and other database applications. Experience in a similar support role, a deeper knowledge and experience of Microsoft, and an interest in and/or experience of using technology in business would be advantageous, although further training would be given as appropriate. It is an expectation that the successful candidate would be willing to undergo “Product Training and Accreditation” to obtain essential product training certifications.

If you feel you have the necessary skills, qualities and experience for this role, and your values are aligned with our core ethos and mission statement: “To provide exceptional IT services, support, and strategies with integrity, honesty and outstanding expertise”, we would love to hear from you. There will be a two-part interview process, and candidates will be expected to produce a presentation in their second interview.

The salary will be dependent on experience, but within the region of £22 – £25K.

Minimum 5 GCSE’s required grade 5 or above.

 

For further information about this role, contact us at neutalent@neuways.com
You need to have all the correct documentation ALREADY in place to work in the UK before you apply for this role.

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About Neuways

We’re a Microsoft Gold Partner with a great ERP heritage (Infor Baan/ERP LN) so you would be joining the best of the best as we look to meet demand realistically and methodically. Our ambitious Customer base are looking to leverage their IT and use Dynamics 365 Business Central as their core business system so your experience with Business Central will help us ensure we are able to best service our customers.

Neuways is also a thriving Managed Service Provider business so we are well positioned to provide 360° IT support, security and strategy.